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 Aswana Raveendran (AswanaR0)
TCSL
Aswana Raveendran
TCSL
IN
AswanaR0 Member since 2013 11 posts
TCSL
Posted: April 20, 2015
Last activity: September 23, 2015
Posted: 20 Apr 2015 6:27 EDT
Last activity: 23 Sep 2015 16:17 EDT
Closed

Tool for Alerting Broken Queue cases

Hi Team,

I wanted to design a monitoring tool for alerting broken Queues.

Is there any tool in place in Pega already to monitor this?

Or Can you please provide me an idea to design a tool?

 

 

Thanks

Aswana

 

 

 
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Posted: 6 years ago
Posted: 22 Apr 2015 10:54 EDT
Sean Hedenskog (hedes)
PEGA
Global Tech Enablement, Principal Instructor
Pegasystems Inc.
US

Aswana


Pega 7 has a built in interactive landing page that shows the flow errors along with buttons that will allow you to remedy the issue.  To navigate to here in Pega 7 click the Designer Studio button > Process & Rules > Processes > Flow Errors.


Let me know if this works for you.


Regards,


Sean


Pega Academy
Posted: 5 years ago
Posted: 23 Sep 2015 16:17 EDT
Shivam Singhal (DIADEM27)
JPM

JPM
IN

Pega OOTB feature wont be much of a help for you since it will provide you only the details related to the broken entry item but not the relevant functional details like case id/flow name-assignment name corresponding to which this broken entry pertains etc.


For Custom Solution:


You can create an agent to periodically/recurringly query (using a LV/Report Def) the pr_sys_queue_sla table for entries with itemstatus as Broken-Process with a join between pxinsname (from pr_sys_queue_sla) and pxrefqueue (from assign-workbasket/worklist) and can also fetch the corresponding flowname and pxrefobjectinsname(case id) that broken entry corresponds to. Later in the agent activity you can create an excel with all these details fetched and configure it to be mailed to an alert distribution list.


Regards

Shivam Singhal