Discussion
Capgemini
IN
Last activity: 8 Sep 2016 13:11 EDT
Transfer Assignment to multiple users(Internal and External users)
I have a requirement like, transfer assignment to multiple users it can be internal and external users. How do i transfer one assignment to internal users and external users. How they will work on parallely on the same assignment.Could you please suggest me an approach on the requirement.
***Updated by Moderator: Vidyaranjan. Removed user added #helpme and Ask the Expert tags. Apologies for confusion, shouldn't have been an end-user option***
Pegasystems Inc.
IN
Hi,
It is not possible to transfer the same assignment to multiple users.
Pegasystems Inc.
IN
Hello
when you are talking about assignments, you need to understand that it is a single entity that can be handled or worked upon by single user . It is practically impossible to assign a single assignment to multiple users !
Yes, multiple parties can work on same assignment ( when optimistic locking will come into picture ) but you cant assign a single assignment to multiple one.
Please refer this help article for details :https://pdn.pega.com/sites/pdn.pega.com/files/help_v721/procomhelpmain.htm#case management/process-modeler/assignment/cm-assignments-con.htm