After uninstalling Pega V7.1, I installed V6.3, . I imported application product jar file I previously developed in V6.3. But I am unable to login using any of the operator ids I created in that application. As a matter of fact, none of those operator ids appear in the operator id list. But the rulesets from that application are listed though. I really need to get this application working asap. Can someone please help ?
It seems that when you packaged the application you did not include the operator_ids as part of the Product rule. When the jar was created that information was not included. I am assuming you have logged into the system using the Administrator password and that is how you are able to see the operator_id list. If the 6.3 system is still up I would recreate the Product file and create a new jar including the data objects you would like to migrate. If it is not available you will need to recreate the operators.
In order to resolve the issue that you are experiencing a thorough review of all of the factors contributing to the issue is required. Please submit a Service Request (SR) so that one of our Customer Support technicians can work with you on this. You can do so by contacting Pegasystems Global Technical Support through My Support Portal.