Posted: 29 Apr 2015 11:32 EDT Last activity: 22 Dec 2015 22:37 EST
Unable to complete 'Documenting an Application' exercise
I've gone through the course on the cloud and got stuck on the last exercise.
In Designer Studio --> Application --> Tools --> Document - the 'Document' menu option is missing.
I discussed this with Andrew Fontenelle and he advised that it's a known issue for the Cloud implimentation.
He advised me to download the PVS Image and provided me with a RAP to import in which all but the last exercise was completed.
I have tried to produce the document using this PVS set up, however I'm now getting the following Silverlight error message:
'SilverLight Installation Required
PRPC Silverlight prerequisites are not installed. An automatic installation attempt is now being started.
If the automatic installation fails, you must manually download and install SilverLight.cab to use this feature.
Click the link below, extract the files, and run setup.exe from it.
You will need to restart all instances of your web browser after this is completed.'
I've followed the instruction and installed silverlight (several times - including uninstalling + re-installing it) however to no avail... even though I've restarted all my browsers each time, I'm still getting the 'SilverLight Installation Required' error.
I also see that you installed Silverlight, but you do not mention if you installed the Pega-provided PRPC Silverlight prerequisites file. This is a separate .zip file you must download, extract and install.
Finally, there could also be restrictions on your local pc preventing you from installing Silverlight, or the prerequisites file provided by Pega.
This page will check the status of your Silverlight installation.
I also want you to confirm your IE add-ons. From the goofy gear thingy, select Manage add-ons. There should be an add-on from Microsoft Corporation for Microsoft Silverlight; and it should be enabled. There should also be an add-on from Pegasystems, Inc. for Pega.PRPC.SLPreReqs.ImportCertificate; and it should be enabled.
In the meantime, I am going to go troll internally for reports of this not working.
Let me know what you find out.
p.s. I've got this working on my Mac, so you would think we could wrestle Windows and IE into submission ;)
Thanks Eddie... I'll Give it a try to see how I get on.
BTW: see IM from Andrew on the subject... seems this is an intermittant issue:
One of my colleagues came across the same issue last week with some of his students. It seems whether things work with Silverlight is inconsistent. In your case, it may be due to some other software installed on your machine which is conflicting with Silverlight.
Well...my read of that support matrix is that the * means support for 64-bit is included, along with the typical 32-bit support; although I could be wrong. But, yes, I do agree that the contention is with your system somehow. I will do a bit of digging because I am widly curious why this is so intermittent.
That seems to have done the trick... I used the 'Fix it' button to uninstall + reinstall the latest Silverlight version then ran the Pega-provided PRPC Silverlight prerequisites file. Restarted all my browsers and then went back into the exercise and was able to generate the document!!!!