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Karuppan Chetty Atheppan (Karuppan)
PEGA
Senior Architect, Pega Diagnostic Cloud
Pegasystems Inc.
IN
Karuppan Member since 2011 30 posts
PEGA
Posted: August 13, 2015
Last activity: April 6, 2018
Closed

Unable to launch clipboard from User portal in IE 8 browser post upgrade to Pega7

We had a clipboard icon for administrator portal (custom portal) in our application, Copying from the designer studio footer, which belongs to Pega-clipboard class. After adding these icon on our portal, we are able to open it in Firefox and IE11 browser but unable to open in IE 8.

We are getting the following Error

INFO |WebContainer : 0|2015-06-11 05:42:21,601|Rule_Obj_Activity.ApplicationProfileSetup_WorkManager.Code_Security.Action|
-->Login: test444 (tstt admin) at 2015-06-11 04:42.21 as: Admin application: Phot 06.01.01|xxxxx.net|10.119.193.47|test444
ERROR|WebContainer : 3|2015-06-11 05:42:26,913|Rule_HTML_Section.pzClipboardHeader.Pega_Clipboard.Stream|Section 'pzClipboardHeader' execution error on page 'ClipboardPages' of class 'Pega-Clipboard'.|xxxxx.net|10.119.193.47|test444
java.lang.NullPointerException
at com.pegarules.generated.pzUseNewMenu_071015_BqgzS4u6_RJg84u5DF8AGg.pzUseNewMenu07_10_15(pzUseNewMenu_071015_BqgzS4u6_RJg84u5DF8AGg.java:97)
at com.pegarules.generated.pzUseNewMenu_071015_BqgzS4u6_RJg84u5DF8AGg.invoke(pzUseNewMenu_071015_BqgzS4u6_RJg84u5DF8AGg.java:70)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:133)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:110)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:8786)
at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)
at com.pegarules.generated.pega_uiengine_pznavigation.pzUseNewMenu(pega_uiengine_pznavigation.java:358)
at com.pegarules.generated.html_section.ra_stream_pzclipboardheader_9c80c650cf6bf218a3a12ffc49356780.pxLink_1(ra_stream_pzclipboardheader_9c80c650cf6bf218a3a12ffc49356780.java:605)
at com.pegarules.generated.html_section.ra_stream_pzclipboardheader_9c80c650cf6bf218a3a12ffc49356780.simpleLayoutCell_3

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