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Gouse Shaik (GouseMohiuddin)
PEGA
Senior Solutions Engineer
Pegasystems Inc.
IN
GouseMohiuddin Member since 2015 2 posts
PEGA
Posted: April 5, 2016
Last activity: April 6, 2018
Posted: 5 Apr 2016 3:03 EDT
Last activity: 6 Apr 2018 19:26 EDT
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Unable to Upgrade workAreaControl

User has upgraded to 7.1.7 from 6.x . In 6.x user was using WorkArea control and after upgrade user faces an issue where on click of close icon on the work object the work object is not getting closed.

This is a know issue and the probable resolution was to upgrade the WorkArea control to DynamicContainer.

Found the below PDN links for resolution

https://pdn.pega.com/support-articles/blank-screen-while-closing-portal-work-object-tab

https://pdn.pega.com/support-articles/puic-getting-blank-screen-closing-work-object

Now the concern is that ideally user should have the below screen to upgrade

but the Upgrade now button is disabled as below

In the below PDN article found a reason for this

https://pdn.pega.com/upgrading-work-area-controls-dynamic-containers

and checked all the above steps but still the button is disabled.

Can someone let me know if there is any alternate approach to upgrade? or if there is any step that I need to perform to enable that "Upgrade now" button.

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System Administration Upgrades
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