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Posted: February 14, 2015
Last activity: March 19, 2015
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Using utility after wait shape is not working
I am using an utility after wait shape. Utility is executing correctly but after execution case status is not changing. Please help me, how can I update the status after utility shape. I have tried "updatestatus" activity to update status but it is also not updating the case status.
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Posted: 6 years ago
Tracer should be helpful with this kind of issue. It's been a month since you posted, did you get to the bottom of it?
The case status would get changed when you call ‘UpdateStatus’ activity. Make sure you are not committing a stale copy of the work page or overriding the work page.