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 Utkarsh Shrivastava (UtkarshS)
Areteans Technology
Lead Consultant
Areteans Technology
NZ
UtkarshS Member since 2014 12 posts
Areteans Technology
Posted: February 14, 2015
Last activity: March 19, 2015
Posted: 14 Feb 2015 14:21 EST
Last activity: 19 Mar 2015 1:31 EDT
Closed

Using utility after wait shape is not working

I am using an utility after wait shape. Utility is executing correctly but after execution case status is not changing. Please help me, how can I update the status after utility shape. I have tried "updatestatus" activity to update status but it is also not updating the case status.

Case Management
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Posted: 6 years ago
Posted: 25 Feb 2015 5:07 EST
L. Venkateswara Kotikalapudi (kotil)
PEGA
Principal Software Engineer
Pegasystems Inc.
US

The case status would get changed when you call ‘UpdateStatus’ activity. Make sure you are not committing a stale copy of the work page or overriding the work page.
Posted: 6 years ago
Posted: 18 Mar 2015 15:05 EDT
Ken Marin (MARIK)
PEGA
Software Engineer Fellow
Pegasystems Inc.
US

Tracer should be helpful with this kind of issue.  It's been a month since you posted, did you get to the bottom of it?