Posted: 13 Jan 2017 16:55 EST Last activity: 9 Apr 2017 8:55 EDT
Video - How to Trace a Listener
The video topic How to Trace a Listener was the overwhelming favorite in our recent Poll on the PSC, so we are excited to share this new video with you!
In this Global Customer Support (GCS) video, created by Saran Kolla and Santanu Bhattacherjee, you will learn how to trace an email listener using the System Management Application (SMA) to debug issues.
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Once you send an email, listener listens, creates a requestor accordingly and finally the service activity creates a workobject. By the time we open the requestor in SMA and trace it, some of the steps in the service activity would have been executed or the complete activity would have been executed. How can we still trace from the beginning?
Please let me know if am missing something here?
Posted: 4 years ago
Posted: 9 Apr 2017 8:55 EDT
Santanu Bhattacherjee (Santanu)
Senior Manager - Sales Automation