[Video] Support Guide: Enable or Disable Hotkeys when a Modal Dialog Appears on Screen
In this Global Customer Support (GCS) video, created by Naveen Kumar Gattupally, you will learn how to enable or disable hotkeys when a Modal Dialog appears on Screen.
To see our complete collection of videos, refer to this Support Guide search link, which picks up all new Support Guide videos as they are posted. Also, please reply below if you have topic suggestions!
Morgan Stanley
IN
Many thanks for the video.
However i'm unable to understand why this is not available OOTB by default?
Any specific reason
Capgemini
IN
Hello,
Could you please put in the code here? We are having the same issue and I dont think we need to modify anything here. It would be very helpful and less errorprone if we get the code.
-Saikat
Pegasystems Inc.
IN
Hi Haria/Saikat,
I have uploaded the code in a text file, you can download it from attachments.
@Haria,
There are some limitations and challenges due to that it cannot be provided as OOTB feature. However, this is the new feature introduced in HTML5 supported by all browsers. when there is a modal dialog or overlay on the screen this issue occurs. Providing this workaround as OOTB feature doesn't make sense. This is why we have provided the local-change. while applying the logic you need to change the div ID's. I have explained the logic behind the code in video. If you have any queries please post it here.
@Saikat: All you need to do is replace the ID's of the parent screen block ID's in the script.
Your questions are valuable to us and can helpful to others and improve the product enhancements going further.
Thank you... ☺☺☺