Welcome to Pega’s Product Support Community; or as we like to call it: The PSC.
The PSC is theplace for you to come and discuss and troubleshoot issues related to Pega software development. It is moderated by a fully staffed team of Community Moderators located world-wide to ensure your questions and issues are addressed in as timely a manner possible. On top of that, there is a thriving community of customers, partners, and Pega employees already built-in and ready to help each other out.
Those of you hearing about the PSC for the first time may be asking “Where did this ‘built-in community’ come from? And, for that matter, the thousands of posts that are showing up?”
Well, you may be surprised when I tell you the PSC has been around for over a year now. But hosted on a different platform than the PDN. We quite literally started with one person and grew it to a participant base of 2,000 individuals; all purely through word of mouth and a few other subtle measures to point people our way. But we’ve never done anything to substantially highlight or promote the PSC until today as we carry the experience over from our previous platform and open it up to the PDN.
For those of you who have been with us all along, welcome back! As promised, we have migrated all of your questions and discussions from the past year and they are now reflected in your PDN profile history. If you have any issues specific to the migration of your content, contact us directly by emailing us at PSCMigrationFeedback@pega.com. For all other issues and/or suggestions for improvement, please use that feedback button over there on the right-hand side of your browser window.
We will take all feedback provided very seriously. This new community space is going to serve as the model for other such communities soon to be established on the PDN; and if there is one thing we have learned over the last year, the success of any community, real or virtual, goes only as far as the willingness of individuals to participate in it. We want this to be a great experience for everyone, so if you take the time to tell us how we can make it better, you’ll have our attention.
Over the next few weeks we’ll be introducing ourselves further and providing more information about how to maximize your community experience. As with any big change, we ask for your patience as we, ourselves, get our bearings in our new home.
We want the PSC to be the first stop in your support experience, with Support Requests (SRs) being the last resort necessitated when actual product defects have been identified. So start asking your questions, discussing your experiences, and sharing your knowledge with your fellow community members.
Thanks for your honesty, you are without exaggeration, our founding member and take your opinion seriously. (For those just joining, Jon was the "one person" I refered to above that we started with :))
If you have specific feedback and suggestions about how we can improve, please use the feedback button and submit your requests.
Regarding the forums, there is a plan in place to migrate the old forum structure into this new one in the coming weeks. This will result in several new community spaces in addition to this one. In the meantime, our moderators have been reaching out to PDN users still using the older forum structure to discuss and troubleshoot support-related issues and recommending they begin using this new community instead.
Thanks for asking about the forums. In retrospect, I should have at least briefly touched on the subject in my introduction to alleviate any confussion. But, now with your help, mission (hopefully) accomplished.