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Timothy Harfield (TimothyHarfield)
PEGA
Sr. Director Community Engagement, Intelligent Automation
Pegasystems Inc.
US
TimothyHarfield Member since 2020 17 posts
PEGA
Posted: February 4, 2021
Last activity: March 1, 2021

What comes after RPA? Rethinking Automation to support true Digital Transformation

Robot Heart

A challenging post from Francis Carden (@cardf) that affirms the value of Robotic Process Automation (RPA) while arguing that "Thinking about RPA should always be accompanied by the question ‘What’s next?’ Or, put differently, every RPA investment should come with a strategy for eliminating it. Band-Aids work because they heal in a way that makes their future unnecessary. RPA that doesn’t work to make itself unnecessary is like a Band-Aid that prevents an open wound from healing."

https://community.pega.com/blog/what-comes-after-rpa-rethinking-automation-support-true-digital-transformation

What do you think? What do you think is the rightful place of RPA in a long-term digital transformation strategy?

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