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CharlieE Member since 2014 5 posts
Tygart Technologies, Inc.
Posted: May 28, 2015
Last activity: May 28, 2015
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Workbaskets in CaseManager7

My understanding is that a workbasket is assigned to a workgroup and a workgroup has a default workbasket.  A workbasket makes itself available to a set of roles.  An operator is assigned to a workgroup and has a set of roles defined in it's access group.  My question is if an operator is specifically given a subset of workbaskets to work from, why do all the workbaskets in the work group show up in the case manager 7?

Also, how would I display/list only the work in a workbasket that the operator can actually work on?

Case Management
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