Discussion

3
Replies
2080
Views
Charlie Edwards (CharlieE)
Tygart Technologies, Inc.

Tygart Technologies, Inc.
US
CharlieE Member since 2014 5 posts
Tygart Technologies, Inc.
Posted: May 28, 2015
Last activity: May 28, 2015
Posted: 28 May 2015 9:53 EDT
Last activity: 28 May 2015 14:39 EDT
Closed

Workbaskets in CaseManager7

My understanding is that a workbasket is assigned to a workgroup and a workgroup has a default workbasket.  A workbasket makes itself available to a set of roles.  An operator is assigned to a workgroup and has a set of roles defined in it's access group.  My question is if an operator is specifically given a subset of workbaskets to work from, why do all the workbaskets in the work group show up in the case manager 7?

Also, how would I display/list only the work in a workbasket that the operator can actually work on?

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion.