When you create a pulse message, you can make tag it to a user, document, space, or case. We are requesting the capability to address the message to a specific work group or a specific queue. The concept is it would allow tag selection from workgroups and queues where the poster is a member (not just their default work group or default queue) in addition to current options. The ability to view the post later would reflect the current makeup of the workgroup or queue. Individuals opening the case (with access) who were added to the work group or queue after the item was posted would be able to see the post. Individuals removed from the work group or queue (with access to the case) after the item was posted would not be able to see the post.
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I have submitted this idea on your behalf in our internal system for feature enhancements and updated your post with the associated FDBK-ID. Please reach out to your Account Executive for more information and status updates.