Idea

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Lindy Weisberg (LindyW20)
Booz Allen Hamilton

Booz Allen Hamilton
US
LindyW20 Member since 2018 2 posts
Booz Allen Hamilton
Posted: March 20, 2020
Last activity: May 13, 2020
Posted: 20 Mar 2020 13:47 EDT
Last activity: 13 May 2020 15:38 EDT

Ability to tag Pulse messages to a work group or work queue

When you create a pulse message, you can make tag it to a user, document, space, or case.  We are requesting the capability to address the message to a specific work group or a specific queue.  The concept is it would allow tag selection from workgroups and queues where the poster is a member (not just their default work group or default queue) in addition to current options.  The ability to view the post later would reflect the current makeup of the workgroup or queue.  Individuals opening the case (with access) who were added to the work group or queue after the item was posted would be able to see the post.  Individuals removed from the work group or queue (with access to the case) after the item was posted would not be able to see the post.

 

https://collaborate.pega.com/question/how-tag-team-pulse-chat 

Pega Platform 8.3 Case Management