That is where we need help, expecting pega to provide this feature for 7.2 which our client is using, or give any reasonable advise to make it feasible , otherwise we have to implement this from scratch.
Additionally we need pega to provide us with valid extension points in their existing security policies module so that we can define customsecurity policies specified by our client e.g
1. Notifications needs to be sent to users when there password is about to expire in next x days, x being configurable 2. Password must have atleast one upper case letter etc.. 3. there are other requrements.. and can be more in future.
Would you consider raising a product enhancement request for this? We could create one for you on our internal portal. However, you would need to follow-up on the enhancement request with your Pega Account Executive.
We need this on an urgent basis for our client, I understand this feature is already available for 7.2.1, will it be the quickest way to get it done for pega 7.2 if we raise product enhancement request.
I'm afraid I cannot comment on SLA. The Pega Product Management would need to consider it and then take a decision. Working with your Pega Account Executive would be the best route since they would be able to get this information for you.
I have created enhancement requests on our internal portal. I have created 2 requests so that both the points are addressed effectively. The request ID is attached to your post above (under Related Support Case Number field.) Please reference these IDs during your discussion with the Account Executive.
My understanding is that the request will be reviewed by the Pega Product Management team and they would determine the rest! However, I don't think that information helps here. So, I suggest that your ask this question to your Account Executive who would be able to get this Answered better than me :)
Sure! Please share the URL of this post to the engineer handling your SR. They should be able to guide you further. If possible, please share your SR numbere here so that I could add in any information that could help with the SR investigation.