Idea

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KalashikamV Member since 2017 2 posts
Capgemini India PVT Ltd
Posted: 3 months ago
Last activity: 1 month 4 weeks ago

Adding Customized Properties to Alert Log

Hi Team,

 

As of now, we have some default properties which we use to log the alerts.

 

But in advanced world there is a chance of working multiple users on a single rule. Due to this, there is a chance of getting multiple exceptions/alerts during the run time. These may come because a developer not following proper guidelines.

 

When as a Developer and as a User tried to analyze these log I wish I could have these additional customized properties in the logs which make my life easy.

 

As a Developer,

- If the logs have the version and developer name who recently worked, then it will be easy to assign this to the concerned person.

 

As an End User,

- Example, an application has some 150 requests that will be processed using PEGA (there are common rules which are used).

- Each request have some unique identifiers like request ID, session ID, etc. (pal log properties)

- During the processing of the request, I have got some 20 Alerts on the common rules used.

- Now, the only way to identify the occurrence of the Alert is 'Time Stamp'. This may take around 5 to 10 mins to identify the request which causing the alert.

- If we have an option to add my custom (pal log) properties to logs then I can identify the request in seconds.

 

Advantages:

- Easy identification of the alert

- It saves times

- Analyzing and fixing the alert will be easier

 

Disadvantage:

- Adding customized properties may decrease the performance as the log size increases. But, it can be fixed faster so that the alert will not repeat.

 

***Edited by Moderator Marissa to change type from Pega Academy to Product***

Pega Platform 8.2.5 Case Management Communications and Media Senior System Architect
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