Bernard Macours (BernardM7769)
Service Public De Wallonie

Service Public De Wallonie
BernardM7769 Member since 2017 5 posts
Service Public De Wallonie
Posted: May 23, 2019
Last activity: July 23, 2019
Posted: 23 May 2019 6:31 EDT
Last activity: 23 Jul 2019 16:36 EDT

Attachments in temporary case

Nearly every case type we setup starts with a task where operators can fill-in data and join attachements.

Pega requires cases to be persistent to be able to manage attachement. This is very frustrating since cancelling the creation of a case stills creates the case. We had to implement a tricky "Delete Case" capability which is also frustrating since deleted case ids are "lost".

There is no OOTB way to manage attachements on temporary cases which is very limitating. Nearly any other demand management software include such a feature OOTB (Jira, ...). Any chance to have it included in Pega any time soon?

Case Management