Idea

2
Replies
90
Views
GiriKonatham Member since 2008 15 posts
Kelly Services
Posted: July 11, 2019
Last activity: September 30, 2019

Can We Enable Sound When A New Chat Request Comes In

Hello All,

I have a quick question.

Can we configure the Pega Chat in such a way that when a new Chat request comes in, it just blinks.

On top of blinking, can we also get a system sound just like the IM sound if a new chat request comes in so that the chat manager doesn't require to stare at the screen all the time.

Sound enabling on a new chat request is what my question is and is it available OOTB to configure and if so, where can we configure the same?

If not, what should be done to have this sound enabling on new chat request?

Please advise.

***Edited by Moderator Lochan to update enhancement request Details***

Pega Customer Service Conversational Channels SR Exists
Share this page LinkedIn