Idea

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AdrianaM9088 Member since 2016 5 posts
NCCI Holdings Inc
Posted: October 25, 2017
Last activity: November 23, 2017

Cobrowsing Agent1 disconnects when Agent2 ends session

While Agent1 is cobrowsing with a customer, Agent2 connects to the same session. When Agent2 ends their connection, the customer cobrowsing session ends for customer and for the other Agent. Shouldn't the Agent who didn't end the session remain connected with customer?

***Edited by Moderator Marissa to add FDBK ID details***

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