Idea
3
Replies
55
Views
NCCI Holdings Inc
Posted: October 25, 2017
Last activity: November 23, 2017
Cobrowsing Agent1 disconnects when Agent2 ends session
While Agent1 is cobrowsing with a customer, Agent2 connects to the same session. When Agent2 ends their connection, the customer cobrowsing session ends for customer and for the other Agent. Shouldn't the Agent who didn't end the session remain connected with customer?
***Edited by Moderator Marissa to add FDBK ID details***
In the current product design and version when any agent participating in the session clicks on "End" this will stop the co-browse session with the customer. Any changes here would be a feature request/roadmap item. Is this an area you would like to see added if possible to the product roadmap?