Idea

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Dineshsb1 Member since 2013 25 posts
JP Morgan Chase
Posted: 2 years ago
Last activity: 2 years 6 months ago

CSA CHAT - Need to display Idle Time and In Chat Time at Agent Level

We have a requirement to display the "Idle Time" and "In Chat Time" for the Agents after they logged in queue. But OOTB we dont have these timings. Please refer the attachment for step by step in detail. Please let us know how can we achieve this requirement.

***Edited by Moderator Marissa to update categories; add FDBK ID***

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