Custom Message Display or Log Off On Browser Close
In 7.2.1 browser close do not log off the user, so we are trying to customize the UI behavior to display the custom message which will indicate user to not close the browser but do the clean log off. There are 2 question.
1. First of all, is there any out of box feature that will allow the log off while closing the browser , I see that there is a product feature - FDBK-12856 requested.
2. If currently log out is not possible, we have looked into Harness customization to include custom JS to show the warning message to stay on application and do the clean log out vs. leaving the page. This is working on IE however for Chrome we are unable to set the custom message (per chrome > = 51.x it is not possible to customize this) however in some chrome browser it is not populating the standard message either. What setting on chrome is required to display warning message?
Also is this practice okay, we understand that it is a customization that needs to be kept up with. But overall is there a better approach?
Pegasystems Inc.
IN
Hello CECA,
Thanks for posting queries in PSC.
Please find comments below for your queries
1. First of all, is there any out of box feature that will allow the log off while closing the browser , I see that there is a product feature - FDBK-12856 requested.
--- I don't think OOTB feature is available for this , but enhancement request (FDBK-12856) has been submitted for this feature.
2. If currently log out is not possible, we have looked into Harness customization to include custom JS to show the warning message to stay on application and do the clean log out vs. leaving the page. This is working on IE however for Chrome we are unable to set the custom message (per chrome > = 51.x it is not possible to customize this) however in some chrome browser it is not populating the standard message either. What setting on chrome is required to display warning message?
--- Customization will help you in achieving your requirement . Please go through below article it may help you
https://pdn.pega.com/community/pega-product-support/question/session-log-upon-browser-close
Hello CECA,
Thanks for posting queries in PSC.
Please find comments below for your queries
1. First of all, is there any out of box feature that will allow the log off while closing the browser , I see that there is a product feature - FDBK-12856 requested.
--- I don't think OOTB feature is available for this , but enhancement request (FDBK-12856) has been submitted for this feature.
2. If currently log out is not possible, we have looked into Harness customization to include custom JS to show the warning message to stay on application and do the clean log out vs. leaving the page. This is working on IE however for Chrome we are unable to set the custom message (per chrome > = 51.x it is not possible to customize this) however in some chrome browser it is not populating the standard message either. What setting on chrome is required to display warning message?
--- Customization will help you in achieving your requirement . Please go through below article it may help you
https://pdn.pega.com/community/pega-product-support/question/session-log-upon-browser-close
Regarding chrome > = 51.x support we may need to investigate further.
If possible can you please share your Custom js , so that we can check whether any of the event is not getting triggered in Chrome.
Thanks & Regards,
Durga
HCL
US
Thanks for response Durga, I guess the customization is the only option, as I mentioned it is fine with IE, I think there is some setting in Chrome that needs to be reset. Code is pretty simple below:
// To clear off the logout unload function.
$(function () {
$("a").not('#lnkLogOut').click(function () {
window.onbeforeunload = null;
});
$(".btn").click(function () {
window.onbeforeunload = null;
});
});
if not logout - browser close message controlled below :
window.onbeforeunload = function (event) {
var message = 'Please click on "STAY ON THIS PAGE" and LOG OFF to close the work!';
if (typeof event == 'undefined') {
event = window.event;
}
if (event) {
event.returnValue = message;
}
return event.returnValue;
};
Pegasystems Inc.
US
Hi CECA,
Besides the method of including custom JS in Harness to show the warning message, have you tried to use a modal dialog to display the warning message?
For the button or link used to log out, you can add a "click" event with "Local Action" action to launch a modal dialog to display the warning message. If user confirms to close the browser, then you can call either activity or script to do the clean log out.
Thanks,
Susan