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Siva Mundru (SivaM1765)
Jabil

Jabil
MY
SivaM1765 Member since 2021 1 post
Jabil
Posted: 2 weeks ago
Last activity: 2 weeks ago
Posted: 31 May 2021 16:40 EDT
Last activity: 1 Jun 2021 1:21 EDT

Email account per case type or work class

Currently only default email account and an email account with work pool name are serving the purpose to send emails from application. In some scenarios we may need a specialized email for a case type or work class. But this is not possible with current version of Pega.

It would give really a good feasibility for the users to specialize email account per work class instead limiting to a work pool where we may have multiple case types/work classes configured.

Pega Platform 8.6.1 Case Management Cross-Industry Lead System Architect Support Case Created