Idea3Replies104Views×Close popoverRaju Botu (Raju_Botu) Aaseya IT Services PVT LTD Principal Architect Aaseya IT Services PVT LTD IN View Profile Raju_Botu Member since 2017 10 posts Aaseya IT Services PVT LTD Posted: February 19, 2020Last activity: March 3, 2020Posted: 19 Feb 2020 1:11 ESTLast activity: 3 Mar 2020 7:52 EST Email Manager Portal - EnhancementsWe have recently worked on a 90-day MLP to customize Email Manager Portal for our client.Following enhancements were done to handle the volumes:1. Bulk processing has been implemented to take action on multiple emails at a time. 2. Auto Resolve feature has been implemented to resolve cases based on From email or Subject.3. Skip of case creation has been implemented based on subject or from email address Please consider adding these to the product backlog if possible, Pega Intelligent Virtual Assistant Conversational Channels Cross-Industry Lead System Architect ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 10 months agoPosted: 3 Mar 2020 3:18 EST×Close popoverVikas Raidhan (Vikas@Multichannel) PEGA Manager, Multi Channel Dev Pegasystems Inc. IN View ProfileVikas@Multichannel PEGA replied to Raju_BotuThese are awesome enhancements. Thanks for bringing this to our notice.Would you mind posting some screenshots or send some in private message? Posted: 10 months agoPosted: 3 Mar 2020 3:29 EST×Close popoverSindhu Tiwari (tiwas) PEGA Product Manager - Multi Channel Pegasystems Inc. IN View Profiletiwas PEGA replied to Raju_BotuHi Raju, I appreciate your feedback. Keep posting! Adding to Vikas pointsIf you can share any use cases for the enhancements it will be helpful.I would like to get a little more details, will contact you in private. Posted: 10 months agoPosted: 3 Mar 2020 7:52 EST×Close popoverMatthew Lake (LAKEM) PEGA Sr. Director, Multi Channel Technology Pegasystems US View ProfileLAKEM PEGA replied to Raju_BotuGreat feedback! I'm definitely interested in hearing more details about your use case and how improvements could be made. Sid will be reaching out.