Idea 3 Replies 110 Views × Close popover Raju Botu (Raju_Botu) Aaseya IT Services PVT LTD Principal Architect Aaseya IT Services PVT LTD IN View Profile Send Message Raju_Botu Member since 2017 10 posts Aaseya IT Services PVT LTD Posted: February 19, 2020 Last activity: March 3, 2020 Posted: 19 Feb 2020 1:11 EST Last activity: 3 Mar 2020 7:52 EST Email Manager Portal - Enhancements We have recently worked on a 90-day MLP to customize Email Manager Portal for our client. Following enhancements were done to handle the volumes: 1. Bulk processing has been implemented to take action on multiple emails at a time. 2. Auto Resolve feature has been implemented to resolve cases based on From email or Subject. 3. Skip of case creation has been implemented based on subject or from email address Please consider adding these to the product backlog if possible, Pega Intelligent Virtual Assistant Conversational Channels Cross-Industry Lead System Architect × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Posted: 1 year ago Posted: 3 Mar 2020 3:18 EST × Close popover Vikas Raidhan (Vikas@Multichannel) PEGA Manager, Multi Channel Dev Pegasystems Inc. IN View Profile Send Message Vikas@Multichannel PEGA replied to Raju_Botu These are awesome enhancements. Thanks for bringing this to our notice. Would you mind posting some screenshots or send some in private message? Posted: 1 year ago Posted: 3 Mar 2020 3:29 EST × Close popover Sindhu Tiwari (tiwas) PEGA Product Manager - Multi Channel Pegasystems Inc. IN View Profile Send Message tiwas PEGA replied to Raju_Botu Hi Raju, I appreciate your feedback. Keep posting! Adding to Vikas points If you can share any use cases for the enhancements it will be helpful. I would like to get a little more details, will contact you in private. Posted: 1 year ago Posted: 3 Mar 2020 7:52 EST × Close popover Matthew Lake (LAKEM) PEGA Sr. Director, Multi Channel Technology Pegasystems US View Profile Send Message LAKEM PEGA replied to Raju_Botu Great feedback! I'm definitely interested in hearing more details about your use case and how improvements could be made. Sid will be reaching out.