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Raju Botu (Raju_Botu)
Aaseya IT Services PVT LTD
Principal Architect
Aaseya IT Services PVT LTD
IN
Raju_Botu Member since 2017 11 posts
Aaseya IT Services PVT LTD
Posted: February 19, 2020
Last activity: March 3, 2020
Posted: 19 Feb 2020 1:11 EST
Last activity: 3 Mar 2020 7:52 EST

Email Manager Portal - Enhancements

We have recently worked on a 90-day MLP to customize Email Manager Portal for our client.

Following enhancements were done to handle the volumes:

1. Bulk processing has been implemented to take action on multiple emails at a time. 

2. Auto Resolve feature has been implemented to resolve cases based on From email or Subject.

3. Skip of case creation has been implemented based on subject or from email address 

Please consider adding these to the product backlog if possible, 

 

Pega Intelligent Virtual Assistant Conversational Channels Cross-Industry Lead System Architect