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Vasireddi Priyanka (VasireddiP)
UnitedHealth Group
Vasireddi Priyanka
UnitedHealth Group
IN
VasireddiP Member since 2016 2 posts
UnitedHealth Group
Posted: September 17, 2020
Last activity: January 25, 2021

Enhancement Suggestion : Timeline set-up in Customer Decision Hub Action Arbitration Process

Hi,

Customer Decision Hub 8.5 Next-Best-Action Designer arbitration: 

I would like to suggest that If we have the timeline to set-up in the arbitration process in order to balance customer relevance with business priorities to promote sales with best offers.

Example: During peak seasons the arbitration varies in case of promotions like seasonal offers. So it would be better to have the seasonal arbitration rules to promote offers under the sales during the peak seasons. This might increase sales and adds value to the business.

 

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