I would like to suggest that If we have the timeline to set-up in the arbitration process in order to balance customer relevance with business priorities to promote sales with best offers.
Example: During peak seasons the arbitration varies in case of promotions like seasonal offers. So it would be better to have the seasonal arbitration rulesto promote offers under the sales during the peak seasons. This might increase sales and adds value to the business.
Thank you for the post. The way this would be achieved in arbitration is to have an issues/group that has seasonal promotions in it. During the seasonal period, you would weight up either the issue/group, or individual actions that are specifically important in that seasonal period. Does this meet your requirements, or are you highlighting some additional requirement that is not catered for?
Posted: 10 months ago
Updated: 3 months ago
Posted: 7 Dec 2020 16:07 EST Updated: 30 Jun 2021 18:36 EDT
Thanks for your response, Saleem. Yes, that meets my requirements and if it's feasible I would suggest having a time period range under business purpose weighing on the business levers tab of arbitration with issues/group havingseasonal promotions in it.
Thank you for sharing your idea here in the Pega Collaboration Center (PCC)!
I have submitted this idea on your behalf in our internal system for feature enhancements and updated your post with the associated FDBK-ID. You can take this ID to your Account Executive for next steps.