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Jeff Gray (JEFFGRAY)
Highmark Inc.

Highmark Inc.
US
JEFFGRAY Member since 2011 7 posts
Highmark Inc.
Posted: November 6, 2018
Last activity: November 28, 2018
Posted: 6 Nov 2018 13:54 EST
Last activity: 28 Nov 2018 14:18 EST

Manage others workbaskets

I have an interesting customer requirement for those with certain access to be able to maintain(add/remove) workbaskets on anyone's workbasket list(the one in Data-Admin-Operator-ID). To do this, I mirrored the same functionality provided to manage others skills, from the Skills option at your name dropdown in the Case Manager 7 portal, only this is in the Workbasket selection from that same dropdown. Is there an out-of-the-box way to do this that I was unable to find? I'm wondering why Pega wouldn't provide this option to manage others workbaskets when they provide the option to manage others skills. The problem is that they have to log out and back in to pick up the changes, same as when someone changes another's skills. I'm hoping someone has a better idea that would help me avoid this customization.

***Edited by Moderator Marissa to update platform capability tags****

Pega Platform Case Management