Idea

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Dineshsb1 Member since 2013 25 posts
JP Morgan Chase
Posted: April 2, 2018
Last activity: April 26, 2018

Need functionality to force CSR users to wrap up chat before closing Interaction case/End chat communication.

Need functionality to force CSR users to wrap up chat before closing chat interaction case/ending chat.

The Version for which we are looking for enhancement mentioned for reference.

Pega CRM 7.21 on Pega Product Version 7.2.1

***Updated by moderator: Lochan to add enhancement request details***

Pega Customer Service SR Exists
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