Idea
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Ford Motor Pvt Ltd.
Posted: September 20, 2020
Last activity: October 5, 2020
New conversational Channel for Webex Teams.
Webex Teams is one of the major collaboration tool used across organizations. We can have a conversational channel available OOTB in Pega IVA Product similar to Facebook / Alexa / WebChat. Also channel can be added for other social mediums like- Skype, Line etc.`
Hi Vikas,
Thank you very much for raising this item as an idea. As of now there aren't plans in a short term to include Webex Teams as OOTB channel. On the same time channels architecture is built in a such way that it is easily extensible, such integration can be done as custom development.
Best regards Mariusz