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Judy Katreen Cancino (JudyKatreenC)
Sun Life Financial

Sun Life Financial
CA
JudyKatreenC Member since 2021 1 post
Sun Life Financial
Posted: June 14, 2021
Last activity: June 15, 2021
Posted: 14 Jun 2021 11:21 EDT
Last activity: 15 Jun 2021 13:34 EDT

Pega Chat Automatic Scroll Enhancement

Hi team, 

DCCRs are having a hard time going back to the client's previous messages (on the same chat) as they are being automatically taken to the newest message.

Can we have the option for DCCRs to enable/ disable auto-scroll on the Pega Chat screen? Please see attached sample recording for reference.

Thank you.

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Chat 8.1 Conversational Channels