Giri Konatham (GiriKonatham)
Kelly Services
Sr. Consultant - BPM
Kelly Services
GiriKonatham Member since 2008 17 posts
Kelly Services
Posted: March 9, 2020
Last activity: June 4, 2020
Posted: 9 Mar 2020 11:53 EDT
Last activity: 4 Jun 2020 8:29 EDT

Pega Chat Documentation

The Pega Chat documentation is not available in PDN and it is very hard for a developer or architect for the first time to search any help or articles or pre-requisites to implement Pega chat.

We don't know until unless we raise a Pega SR ticket and they explain that these are the rules that are required to be customized in this way in your application to achieve your very common generic business rules.

There was few implementation guides on the customer service which has like more than 150 pages, and a developer has to spend more time to search any Pega Chat related help, information, or any other kind of customization tips, which is affecting the productivity of the developer/architect.

Kindly let us know if there is any straight documentation / information / help available specific to the Pega chat module of Pega CS and especially the basic customization of rules everyone has to consider doing for initial implementation.

That will improve productivity and ease of understanding for any new developer or architect.

Pega Chat 7.31 Cloud Services Pega Cloud Conversational Channels Other Industry Lead System Architect