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Sayan Roy (SayanR23)
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SayanR23 Member since 2018 2 posts
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Posted: February 6, 2019
Last activity: February 22, 2019

Pega Chat Enhancement Feasibility

We have some enahncement potint for Pega Chat. Is it feasible on Pega? If yes could you please explain the process to do that?

  • Average waiting time per chat queue
  • Total ammount of missed chat because customer left the queue
  • Total number of missed chats customers were in the queue longer than max wait time
  • Average response time per queue
  • Average response time per CSR
  • Average duration of a chat conversation per queue
  • Average time of a chat conversation per CSR

***Edited by Moderator Marissa to update SR Details***

Pega Customer Service Low-Code App Development Dev/Designer Studio SR Exists