Idea 4 Replies 84 Views × Close popover Sayan Roy (SayanR23) VIVAT VIVAT IN View Profile Send Message SayanR23 Member since 2018 2 posts VIVAT Posted: February 6, 2019 Last activity: February 22, 2019 Posted: 6 Feb 2019 9:15 EST Last activity: 22 Feb 2019 0:54 EST Pega Chat Enhancement Feasibility We have some enahncement potint for Pega Chat. Is it feasible on Pega? If yes could you please explain the process to do that? Average waiting time per chat queue Total ammount of missed chat because customer left the queue Total number of missed chats customers were in the queue longer than max wait time Average response time per queue Average response time per CSR Average duration of a chat conversation per queue Average time of a chat conversation per CSR ***Edited by Moderator Marissa to update SR Details*** Pega Customer Service Enterprise Application Development Dev/Designer Studio Support Case Exists × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Posted: 2 years ago Posted: 7 Feb 2019 10:11 EST × Close popover Marissa Rogers (MarissaRogers) MOD Senior Community Moderator Pegasystems Inc. US View Profile Send Message MarissaRogers MOD replied to SayanR23 Hi @SayanR23! Thank you for sharing your enhancement here! I have submitted this on your behalf and updated your original post with the FDBK-ID. You can take this ID to your Account Executive for next steps. Thank you! Posted: 2 years ago Posted: 7 Feb 2019 10:46 EST × Close popover Matthew Lees (leesm) PEGA Senior Product Manager Pegasystems Inc. US View Profile Send Message leesm PEGA replied to SayanR23 @SayanR23 - Thanks for the feedback. Are you looking for reports or dashboards for admins/managers that show the items in your list...or something else? - @leesm Posted: 2 years ago Posted: 7 Feb 2019 10:53 EST × Close popover Sayan Roy (SayanR23) VIVAT VIVAT IN View Profile Send Message SayanR23 VIVAT replied to leesm Hi @leesm, Yes We have to display those in manager reports who needed this for traffic control. Posted: 2 years ago Posted: 22 Feb 2019 0:54 EST × Close popover Sayan Roy (SayanR23) VIVAT VIVAT IN View Profile Send Message SayanR23 VIVAT replied to SayanR23 Any update on this?