Idea4Replies83Views×Close popoverSayan Roy (SayanR23) VIVAT VIVAT IN View Profile SayanR23 Member since 2018 2 posts VIVAT Posted: February 6, 2019Last activity: February 22, 2019Posted: 6 Feb 2019 9:15 ESTLast activity: 22 Feb 2019 0:54 EST Pega Chat Enhancement FeasibilityWe have some enahncement potint for Pega Chat. Is it feasible on Pega? If yes could you please explain the process to do that?Average waiting time per chat queueTotal ammount of missed chat because customer left the queueTotal number of missed chats customers were in the queue longer than max wait timeAverage response time per queueAverage response time per CSRAverage duration of a chat conversation per queueAverage time of a chat conversation per CSR***Edited by Moderator Marissa to update SR Details*** Pega Customer Service Low-Code App Development Dev/Designer Studio SR Exists ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 1 year agoPosted: 7 Feb 2019 10:11 EST×Close popoverMarissa Rogers (MarissaRogers) MOD Senior Community Moderator Pegasystems Inc. US View ProfileMarissaRogers MOD replied to SayanR23Hi @SayanR23! Thank you for sharing your enhancement here! I have submitted this on your behalf and updated your original post with the FDBK-ID. You can take this ID to your Account Executive for next steps. Thank you! Posted: 1 year agoPosted: 7 Feb 2019 10:46 EST×Close popoverMatthew Lees (leesm) PEGA Senior Product Manager Pegasystems Inc. US View Profileleesm PEGA replied to SayanR23@SayanR23 - Thanks for the feedback. Are you looking for reports or dashboards for admins/managers that show the items in your list...or something else? - @leesm Posted: 1 year agoPosted: 7 Feb 2019 10:53 EST×Close popoverSayan Roy (SayanR23) VIVAT VIVAT IN View ProfileSayanR23 VIVAT replied to leesmHi @leesm, Yes We have to display those in manager reports who needed this for traffic control. Posted: 1 year agoPosted: 22 Feb 2019 0:54 EST×Close popoverSayan Roy (SayanR23) VIVAT VIVAT IN View ProfileSayanR23 VIVAT replied to SayanR23Any update on this?