We need to display message to the customer chat window when the available agents reached the maximum concurrency level. As of now, there is no OOTB for this functionality. We raised an SR for this issue.Pega said that they took it as a product enhancement request. We need a solution here.
***Moderator Edit-Vidyaranjan: Updated SR details & Tagged FDBK ID***
A feedback request has been created on your behalf in our internal portal. The feedback ID is tagged to the issue description above (under Related Support Case Number). Use this FDBK ID as reference to connect with your Pega Account Executive to track the progress of this request.