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Praveen kumar Karunakaran (ushapraveen25)
serendebyte inc
Developer
serendebyte inc
IN
ushapraveen25 Member since 2014 1 post
serendebyte inc
Posted: January 22, 2020
Last activity: January 22, 2020

Pega Chat - Requires message at customer chat window when all available agents reaches the max concurrency level.

We need to display message to the customer chat window when the available agents reached the maximum concurrency level. As of now, there is no OOTB for this functionality. We raised an SR for this issue.Pega said that they took it as a product enhancement request. We need a solution here.

***Moderator Edit-Vidyaranjan: Updated SR details & Tagged FDBK ID***

Conversational Channels System Administration Upgrades SR Exists