We are currently looking to implement a Audible Alert that would play to our chat users when a CSR (Customer Care Representative) connects to them. Currently we are able to enable this setting for CSR's to receive notification of incoming chat via App Studio > Settings > Chats and Messaging > Audio Notifications.
We had been hoping to manually recreate the functionality for the End User in a similar way as described in the link below.
@Amit_Patel Hi Amit, This is something which we have not yet tried but we will work on and let you know. If this does not work as expected perhaps we can have a call to discuss options? Thank you for you quick response :)