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Benjamin Donaldson (BenD3915)
Aflac NI

Aflac NI
GB
BenD3915 Member since 2020 1 post
Aflac NI
Posted: 1 week ago
Last activity: 9 hours 58 minutes ago

Pega Enhancement: Audible Alert for Chat End User

Hello Pega Team,

We are currently looking to implement a Audible Alert that would play to our chat users when a CSR (Customer Care Representative) connects to them. Currently we are able to enable this setting for CSR's to receive notification of incoming chat via App Studio > Settings > Chats and Messaging > Audio Notifications.

We had been hoping to manually recreate the functionality for the End User in a similar way as described in the link below. 

https://collaborate.pega.com/idea/need-audio-notification-incoming-chat

However seen as this is now an OOTB functionality for the CSR we were hoping that something similar could be implemented for the End User. 

This functionality is something our customers have requested so that they do not miss the CSR connecting if they had been waiting in a queue for sometime.

Thank you for you time with this,

 Ben

Pega Chat 8.1 User Experience Insurance System Architect Upgrade