The site needs to have a clear separation of Marketing, Support and Training. Whenever, I look for serious technical documentation, I am swimming in a sea of Marketing material. Even worse, material that passes for both Marketing and Support.
Being ex-Army, I believe in the power of indoctrinating communities. I read marketing materials to communicate the Benefits of Pega to my customers or to push for a feature enhancement with product owners. I read Academy materials to enhance my technical knowledge. I read support documentation and Community postings (Forum) to fix a problem.
But whenever I try to accomplish any of these tasks, I am inundated and misdirected by materials from these other subdomains.
In addition, many Pega experts I meet prefer to use learning and support resources outside of the official Pega website. I pride myself in being able to handle high complexity, but I see the common pega application growth issue that leads to 1) the creation of disparate or semi-redundant data groupings or 2)a high degree of coupling between data and functionality.
Still, I am betting my career on your technology. Let's get this fixed.
Thank you Paul so much for taking the time to provide this great feedback! This is exactly why we created the new Pega Collaboration Center and I wanted to acknowledge your post and assure you that we are watching and listening. While we aren't there quite yet, I wanted to let you know that we are deep in the process of creating cleaner, more intent-based strategies around the different types of content we provide. This will be true both at the Pega Community level, and at the individual site level (i.e. Pega Academy, Pega Collaboration Center, and more to come).