pratik Member since 2013 12 posts
Cognizant Technology Solutions
Posted: 6 months ago
Last activity: 6 months 2 weeks ago

Public Link URL stale after upgrade

Post upgrading from v7.21 to 7.3 to a new infrastructure (and a new app url), a case management feature making use of WorkLink  correspondence fragment was found degraded. The direct link to work object (embedded in outgoing emails) pointed users to the old environment.


Verified below Dynamic-System-Setting  is set with current application url.

Pega-ProCom • PublicLinkURL (Pega-ProcessCommander)

Root cause:

The  Data-Admin-System-Configuration  object was found stale even after the processes responsible to populate it were rerun.  A limitation identified in Pega 7.3,  which causes the primary public url (pyPublicLinkURL) to remain stale, pointing to the old environment.


The issue was resolved after removing the stale object. Steps:

  1. Update DSS with current application url
  2. Delete the stale DASC instance
Pega Platform 7.3 Case Management
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