1/ Capability to allow users to export the Pulse notes via export to excel.
2/ Flexibility to allow addiitonal formatting on the pulse note -right now the format is very less (bold, italic etc). if user wants to add something in red font - it cant be done now.
3/ Flexibility to group pulse messages (High, Medium, Low).....pulse messages categorised as High show as a different color, whereas meidum and low have different representation.
4/ Enhance Pulse notification based on critical updates to a case. Curernt notification happens only when a pulse note is posted to a case I follow. If we want to have something like - whenever the status of a case chnages, I need to get notified this isnt possible .......like field level auditing, provide flexibility of field level notifications to users who follow that case.
Thank you for sharing your idea here in the Pega Collaboration Center (PCC)!
I have submitted this idea on your behalf in our internal system for feature enhancements and updated your post with the associated FDBK-ID. You can take this ID to your Account Executive for next steps.