Idea

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PratheepKumarM7908 Member since 2020 3 posts
TCS
Posted: May 22, 2020
Last activity: June 9, 2020

Pulse Enhancements

1/ Capability to allow users to export the Pulse notes via export to excel.

2/ Flexibility to allow addiitonal formatting on the pulse note  -right now the format is very less (bold, italic etc). if user wants to add something in red font - it cant be done now.

3/ Flexibility to group pulse messages (High, Medium, Low).....pulse messages categorised as High show as a different color, whereas meidum and low have different representation.

4/ Enhance Pulse notification  based on critical updates to a case. Curernt notification happens only when a pulse note is posted to a case I follow. If we want to have something like - whenever the status of a case chnages, I need to get notified this isnt possible .......like field level auditing, provide flexibility of field level notifications to users who follow that case.

Pega Platform Conversational Channels Financial Services Business Architect
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