The current 8.2 version of P&A only does ALL “Resolve-“ cases based one resolved age limit. In an event we have Resolved-Completed, Resolved-Cancelled, Resolved-SiteScope, etc statuses P&A can’t differentiate between them, P&A just creates one output per classgroup. We would like to setup different sets of P&A and age limit based on status.
If the status is “Resolved-SiteScope”, set age limit to 5 days since resolved date
If the status is “Resolved-Completed”, set age limit to 7 years since resolved date
Also, is there a way to P&A unresolved (open or pending) cases as well?
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