Idea
Re-assign a case in the middle of a screen flow
Pega enhancement request: To be able to re-assign a case in the middle of a screen flow.
***Updated by moderator: Lochan to update Categories; add SR Exists group tag and enhancement request ID***
Hi Lochan,
Can you please give an update on this.
Hi NAGARAMUG,
Please reach out to your Account Executive for more information on this enhancement request.
Thank you!
Marissa | Community Moderator | Pegasystems Inc.
We can reassign screen flow using Reassign OOTB activity to worklist (or using pyReassignAssignment to WB/WL). But previous assignments and next assignments would be routed to previous assignee. In order to route to modified assignee change the DefaultAssignTo property value from old operator to new operator. You can find it in pxFlow - pyFlowParameters - DefaultAssignTo.
To identify flow whether it is standard flow or screenflow use pyCategory.
Hi Diane,
An enhancement request has been created on our internal portal. The request ID is attached to your post above (under Related Support Case Number field.)
Please refer this number to your Pega Account Executive to track the status.
Regards,
Lochan | Community Moderator | Pegasystems Inc.