Idea
Kaiser Permanente
US
Last activity: 12 Jan 2021 10:44 EST
Re-assign a case in the middle of a screen flow
Pega enhancement request: To be able to re-assign a case in the middle of a screen flow.
***Updated by moderator: Lochan to update Categories; add SR Exists group tag and enhancement request ID***
Pegasystems Inc.
IN
Hi Diane,
An enhancement request has been created on our internal portal. The request ID is attached to your post above (under Related Support Case Number field.)
Please refer this number to your Pega Account Executive to track the status.
Regards,
Lochan | Community Moderator | Pegasystems Inc.
INCESSANT TECHNOLOGIES (UK) PVT LTD
GB
Hi Lochan,
Can you please give an update on this.
Pegasystems Inc.
US
Hi NAGARAMUG,
Please reach out to your Account Executive for more information on this enhancement request.
Thank you!
Marissa | Community Moderator | Pegasystems Inc.
INCESSANT TECHNOLOGIES (UK) PVT LTD
GB
We can reassign screen flow using Reassign OOTB activity to worklist (or using pyReassignAssignment to WB/WL). But previous assignments and next assignments would be routed to previous assignee. In order to route to modified assignee change the DefaultAssignTo property value from old operator to new operator. You can find it in pxFlow - pyFlowParameters - DefaultAssignTo.
To identify flow whether it is standard flow or screenflow use pyCategory.
Credijusto
CO
Hi Nagaramu,
Thanks for your advice. I am following the suggestions but I am facing some issues with the DefaultAssignTo property, I am modifying DefaultAssignTo property setting the value of the new operator and I am checking in the clipboard to see if the change was done, and It was. But when the new operator opens the assignment DefaultAssignTo property returns to the old operator. I realized this checking the clipboard immediately after the new operator opens the assignment. As a result the next assignments will be assigned to the old operator.
Thanks!