I recommend adding documentation that describes the keyboard shortcut keys for the rich text editor toolbar. Without documentation, the user will NOT know what the keyboard shortcuts are, thus the rich text editor (RTE) toolbar will continue to be an accessibility issue. Suggestions include:
Icon: Provide an Icon that when clicked will display the keyboard shortcuts for the rich text editor toolbar.
Pega Help: Add the keyboard shortcuts to Pega Help that document the keyboard shortcuts for the rich text editor toolbar.
Please see INC-156912 - 'Schedule/Create Report - Accessibility Issue - JAWS Screen Reader' for more details.
This was also submitted as a feedback case. See FDBK-76382 - 'RTE Toolbar Keyboard Shortcut Documentation - Accessibility JAWS' for more details.
***Edited by Moderator Marissa to update Support Case Details***