Idea

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Sudipta1986 Member since 2016 8 posts
CGI
Posted: October 5, 2017
Last activity: October 16, 2018

"Send DTMF" call option can not be disabled/Removed

For our application , we do not want the "Send DTMF" call option to be available for the user. From the "Edit Local JTAPI CTI Link" data instance , we can configure all the other call options (e.g. Consult,warm transfer,Conference etc.) except "Send DTMF".
Steps to Reproduce
1. CSR receives a call.
2. Check the various call option features available to CSR
3. "Send DTMF" option is available to CSR.
We can modify the OOTB "DynamicMenu" XML stream and comment out the "Send DTMF" option.I would like to know if there are any other configuration rule available from where we can remove/disable the DTMF option ?

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