Posted: 16 Feb 2021 6:34 EST Last activity: 2 Mar 2021 12:33 EST
Show Facebook profile name in the Unified Messaging channel
We have installed the Pega CSR and we have implemented an Unified Messaging channel connected to a Facebook page. We would like to display in the Interaction Portal the customer name, surname and image while they are trying to contact us. Is it possible to develop this feature?