Eric Boscaro (EricB188)
Reply SPA

Reply SPA
EricB188 Member since 2019 1 post
Reply SPA
Posted: February 16, 2021
Last activity: March 2, 2021
Posted: 16 Feb 2021 6:34 EST
Last activity: 2 Mar 2021 12:33 EST

Show Facebook profile name in the Unified Messaging channel

We have installed the Pega CSR and we have implemented an Unified Messaging channel connected to a Facebook page. We would like to display in the Interaction Portal the customer name, surname and image while they are trying to contact us. Is it possible to develop this feature?

Pega Customer Service for Insurance 8.5 Conversational Channels Consumer Services