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Eric Boscaro (EricB188)
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EricB188 Member since 2019 1 post
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Posted: 2 weeks 6 days ago
Last activity: 6 days 5 hours ago

Show Facebook profile name in the Unified Messaging channel

We have installed the Pega CSR and we have implemented an Unified Messaging channel connected to a Facebook page. We would like to display in the Interaction Portal the customer name, surname and image while they are trying to contact us. Is it possible to develop this feature?

Pega Customer Service for Insurance 8.5 Conversational Channels Consumer Services