Idea

1
Replies
38
Views
Satish RajKumar P Member since 2019 3 posts
Apple Inc
Posted: 6 months ago
Last activity: 4 months 4 weeks ago

User name to be listed in the Notifications framework

Hi Team,

This is related to SR-D98579. Can we have ability to get the Operator name from Notificaiton framework automatically. 

Please see more details below: 

  • create a new notification rule 
  • create a new correspondence, in the correspondence rule we want to show "Hi, <User Name>"
  • We are not able to get the user name using OOTB functionality
  • We are using OOOTB pyAddPulsePost notification rule and using our own correspondence

We have analysed and understand the below 

We saw pySendNotification in Pega-Notification-Email class which calls pzGroupwhere operator related details are captured whereas user name/operator name is not available and hence we are not able to use it in correspondence rule

So, can we have ability to get the UserName automatically from the framework.   

 

***Edited by Moderator Marissa to update Support Tags***

Pega Social Engagement Case Management Cross-Industry Business User Business Architect SR Exists
Share this page LinkedIn