Suddenly yesterday we started facing a problem when users tries to login or comes back to a pervious session.
New users are facing
HTTP Status 403 - Forbidden
Type Status Report
Message : Unable to authorize
Description : The server understood the request but refuses to authorize it
Users that tries to come back to a previous session:
Gets a blue screen crash : the operation completed successfully, but returned no content
Operator: Unauthenticated or not available
Node: No ID available
Our configuration is using a 3 nodes, and the problem is mainly faced by users on node B and Node C. Node A seems to be working fine, and the users who logs into that node do not face the problem. Howvere on Node B and Node C some users did not face the problem at all.
Our PegaRules file shows the following errors:
2020-03-10 13:24:58,161 [ http-nio-80-exec-22] [ STANDARD] [ ] [ ] (taencryption.DecryptionHandler) ERROR - Failed to decrypt
com.pega.pegarules.pub.PRRuntimeException: Failed to get data key for system data
at com.pega.pegarules.exec.internal.crypto.dataencryption.DataKeyProvider.getSystemDataKey(DataKeyProvider.java:239) ~[prprivate.jar:?]