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Justin Small (Justin)
Xoserve
Senior System Architect
Xoserve
GB
Justin Member since 2019 4 posts
Xoserve
Posted: February 17, 2021
Last activity: February 17, 2021
Posted: 17 Feb 2021 3:47 EST
Last activity: 17 Feb 2021 6:47 EST

403 Forbidden Error

Our users are reporting error when clicking on Trouble Logging In, we are using 8.4.3 version and recently 2 pega Security Hotfixes were applied by Pega Cloud.  

Users are provided a OTP in email, user enters details on screen then chooses new password and confirms password.  Then user gets the 403 error.

We have raised service ticket but nothing back from Pega on this at the moment, wondering if anyone else has similar issues and if so how to fix?

Pega Customer Service 8.4 Cloud Services Pega Cloud Other Industry System Architect