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ericosman_GCS Member since 2005 6 posts
PEGA
Posted: August 17, 2015
Last activity: August 17, 2015
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6.3sp1  can't create product file from rule-admin-product

Hi,

I'm on 6.3sp1 attempting to use the "Create Product File" button on the rule-admin-product form, which I've used hundreds of times before, and suddenly today I can not create my zip and I'm wondering if any of you know how I might repair this issue.  Here's the button I'm trying to use:

theButton.jpg

I get the standard popup asking me my zip file name should be, and after I specify that, it just sits there.

Below are a sample of the console logs I am seeing.  Notice that they occur every 2 seconds.

I assume this is all happening in a batch process and hence merely tracing the button doesn't show much.  Maybe there's a way to at least get a stack trace to be shown on each warning ?  Is that a prconfig setting ?

Thanks.  /Eric

2015-08-17 10:48:36,859 [   PegaRULES-Batch-2] [  STANDARD] [pegasupport:01.01.01] (   internal.util.CollectorImpl) WARN   pegasupport - Unable to obtain table
information for PegaCPMHC-Interface-Notes: Database-General     Problem encountered when getting connection for database sample 12514   66000   Listener refused
the connection with the following error:
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor

2015-08-17 10:48:40,341 [   PegaRULES-Batch-2] [  STANDARD] [pegasupport:01.01.01] (   internal.util.CollectorImpl) WARN   pegasupport - Unable to obtain table
information for PegaApp-Interface-BusinessUnit: Database-General        Problem encountered when getting connection for database sample 12514   66000   Listener
refused the connection with the following error:
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor

2015-08-17 10:48:42,628 [   PegaRULES-Batch-2] [  STANDARD] [pegasupport:01.01.01] (   internal.util.CollectorImpl) WARN   pegasupport - Unable to obtain table
information for PegaApp-Interface-Notes: Database-General       Problem encountered when getting connection for database sample 12514   66000   Listener refused
the connection with the following error:
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor

2015-08-17 10:48:44,922 [   PegaRULES-Batch-2] [  STANDARD] [pegasupport:01.01.01] (   internal.util.CollectorImpl) WARN   pegasupport - Unable to obtain table
information for PegaApp-Interface-LocationCategories: Database-General  Problem encountered when getting connection for database sample 12514   66000   Listener
refused the connection with the following error:
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor

2015-08-17 10:48:47,221 [   PegaRULES-Batch-2] [  STANDARD] [pegasupport:01.01.01] (   internal.util.CollectorImpl) WARN   pegasupport - Unable to obtain table
information for PegaApp-Interface-Roles: Database-General       Problem encountered when getting connection for database sample 12514   66000   Listener refused
the connection with the following error:

. . .

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