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ZaneBeckman1 Member since 2016 1 post
Posted: 4 years ago
Last activity: 4 years 9 months ago
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7.1.7: Work types saved to dedicated tables don't appear in "Create Case(s)" smart shape by default.

To save a work class to a dedicated table, its class group indicator must be set to "is a class group".

Meanwhile, the "Create Case(s)" smart shape in 7.1.7 sources its available work classes from the pyGetWorkClasses report definition which has two filter conditions which exclude these classes on both counts. (Neither the class group indicator, nor the class group match.)

Is the intended workaround to alter this report definition? Shouldn't it include these work classes already?

Case Management Data Integration Reporting
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