The OOTB audit tab that appears with the case ( Section name : pyCaseHistory ) should ideally show the details as per your requirement.
For example , in my case, I created a case and then moved the assignment to some other operator . The new operator then logged in and when he checked the audit tab he can see the previous operator info as well.
Correct me if I am wrong .
Posted: 6 years ago
Posted: 2 Feb 2016 6:59 EST
Chunzhi Hong (Chunzhi_Hong)