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Chunzhi_Hong Member since 2013 138 posts
PEGA
Posted: May 17, 2016
Last activity: May 18, 2016
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7.2 Why "substitute operator if any is used instead. " if "Operator is available to receive work" is selected

Below prhelp document is confusing.

Why "substitute operator if any is used instead. "  if "Operator is available to receive work" option is selected?

https://pdn.pega.com/sites/pdn.pega.com/files/help_v72/procomhelpmain.htm#data-/data-admin-/data-admin-operator-/data-ad…

Operator is available to receive work

Select to allow applications to route additional assignments to the worklist of the user who is identified by this Operator ID data instance.

Clear to prevent routing shapes in flow executions from adding assignments to this user's worklist.

This check box affects only routing activities. This check box does not affect the ability of this user to log in, enter work items, or complete assignmentsalready on the worklist. It does not prevent another operator or manager fromtransferring assignments to the worklist.

If selected and at runtime a routing activity (with parameter CheckAvailabilityset to true) attempts to send an assignment to the worklist of this Operator ID, the substitute operator if any is used instead. If no substitute is found, the routing activity adds the assignment to the worklist of the manager of this operator's work group.

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