Question2Replies55Views×Close popoverVenu Gopal (VenuMuvvala) Anthem INC. Sr Software Engineer Anthem INC. IN View Profile VenuMuvvala Member since 2018 1 post Anthem INC. Posted: April 17, 2020Last activity: April 20, 2020Posted: 17 Apr 2020 20:59 EDTLast activity: 20 Apr 2020 12:10 EDT Abbyy licensing service is unavailableHi folks,While processing the image file to pdf am getting the below exception.Do i still need to install ABBY reader to run the Document OCR or installing the OCR Essentials is enough?Exception Type: OpenSpan.Utils.AbbyyLicensingException SpecificMessage: "ABBYY Licensing Service is unavailable: The RPC server is unavailable." Message: "Could not License Abbyy Engine." Pega Robotic Process Automation 8.0 SP1 Robotic Process Automation Insurance Front-End Developer ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 8 months agoPosted: 20 Apr 2020 3:36 EDT×Close popoverLeela Aditya Menda (Aditya Menda) PEGA Senior Technical Solutions Engineer Pegasystems Inc. IN View ProfileAditya Menda PEGA replied to VenuMuvvalaHi Venu,This needs analysis. This issue would be better handled by a support ticket with our GCS team.You can open it from here: https://msp.pega.com/ Posted: 8 months agoPosted: 20 Apr 2020 12:10 EDT×Close popoverMarissa Rogers (MarissaRogers) MOD Senior Community Moderator Pegasystems Inc. US View ProfileMarissaRogers MOD replied to VenuMuvvalaPlease let us know the SR ID when you open your Support Request so that we may connect it with this thread and keep track for you!Thank you!Marissa | Senior Moderator | Pegasystems Inc.