Shruti A R (ShrutiA8)

ShrutiA8 Member since 2014 2 posts
Posted: June 27, 2018
Last activity: June 28, 2018
Posted: 27 Jun 2018 2:37 EDT
Last activity: 28 Jun 2018 20:36 EDT

Ability of an operator to access multiple workgroup from different applications in 7.1.8

There is a requirement to switch between multiple applications and work on the cases.

The feasible option is to provide user an access to multiple applications via. switch apps(OOTB) menu in the portal.(CaseManger navigation rule)

The limitation with this approach is access to different workgroup. In 7.1.8, an operator can have access to only one WG. So after switching to different application the workbasket remains unchanged.(This is due to WG pointed in the operator ID instance).

Is there any way to tweak the OOTB code to implement dual WG in 7.1.8?

Please note: WGs belong to different applications.

***Updated by moderator: Lochan to update platform capability***

Low-Code App Development Enterprise Application Development Dev/Designer Studio Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.