Posted: 23 Oct 2019 5:54 EDT Last activity: 29 Oct 2019 11:52 EDT
About Multi Channel Campaign
Now I want to select strategy which applies to Customer Class when I configure Multi Channel Campaign.
As I'm on configuring a Multi Channel Campaign,strategy which applies to Customer Class isn't displayed.
I can choose only strategy which applies to Data-Decision-Request-Customer.
Why a strategy which applies to Custoemer Class isn't displayed,as I'm on configuring a Multi Channel Campaign.
As of today (29-Oct-19), the exercise system used in Pega Marketing and Customer Decision Hub courses in Pega Academy use a setting that allows you to create strategies in customer class. This is known as "Legacy mode" and is typically used in upgraded systems.