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Thangasuresh Ganeshan (Thangasuresh-pega)
Fuji Soft Inc

Fuji Soft Inc
JP
Thangasuresh-pega Member since 2019 3 posts
Fuji Soft Inc
Posted: October 7, 2019
Last activity: October 20, 2019
Posted: 7 Oct 2019 21:23 EDT
Last activity: 20 Oct 2019 20:14 EDT
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About pickBalancedOperator parameters

Hello Team,

Am trying to route the assignment based on the ToSkilledGroup activity. As per this activity, the assignment will go to the worklist of a randomly determined individual within the workgroup who has the required skills. Trying to modify the pickBalancedOperator function from the step 1 of ToSkilledGroup. (Please refer attachment Step1).

But unable to understand the assignmentWeightColumn, pastGoalMultiplier, pastDeadlineMultiplier, desiredSkillMultiplier parameters.

Referred the below PDN. But still not clear with the above parameters.

https://community.pega.com/knowledgebase/articles/process/use-pickbalancedoperator-routing-activities-fine-tune-operator

Could any one please explain what it means and how to customize this parameters with some samples?

Thanks,

Suresh

***Edited by Moderator: Lochan to update platform capability tags***

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